Processing Times

All orders are processed and prepared for shipping within 24–48 hours of cleared payment. Orders are packed and shipped Monday through Friday, excluding U.S. federal holidays. Any orders placed after 12:00 PM EST will be shipped the next business day.

Shipping Within the USA

• Flat Rate Shipping: $10.99 for most shipments (as long as products fit within USPS Priority Mail box standards).

• Free Shipping: Orders over $300 qualify for free shipping within the USA.

• Tracking: Every order includes shipping, handling, and guaranteed tracking information.

Delivery Timeframes

• Standard shipping times may vary based on location, weather conditions, and courier service availability.

• While most orders arrive within a few business days, please allow for occasional delays beyond our control.

Discreet Shipping

We value your privacy. All orders are shipped using standard USPS packaging with no indication of the contents on the outer label.

Address Changes

If you entered the wrong shipping address at checkout, please contact us before your order ships by emailing sarah@test.hexaclients.com with your order number and updated address. Once an order has shipped, we cannot make changes to the delivery address.

Lost or Missing Packages

If your tracking shows “delivered” but you have not received your order:

1. Check around your property and with neighbors.

2. Contact your local post office or courier with your tracking number.

3. If still unresolved, email us at sarah@test.hexaclients.com. We may file a lost package claim with the courier service.

   • Claims may only be filed after 21 business days have passed since the package was in transit.

   • Courier resolutions can take up to 60 business days.

   • If USPS denies the claim, we will still work with you to find a resolution.

Shipping Location

All orders are packed and shipped directly from our U.S.A. facility.